Cookie Policy

1. WHAT ARE COOKIES?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They help the website remember information about your visit, such as your preferences and settings, which can make your next visit easier and the site more useful to you.

In addition to cookies, we may use similar technologies such as web beacons (also known as pixel tags), local storage, and session storage to collect information about how our Website is used.

2. TYPES OF COOKIES WE USE

Essential Cookies

These cookies are strictly necessary for the Website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in, purchasing a plan, or filling in forms. Without these cookies, the services you have asked for cannot be provided.

• Session cookies: Keep you logged in during your browsing session.
• Authentication cookies: Verify your identity and maintain your account session securely.
• Security cookies: Detect and prevent fraudulent activity and ensure secure payment processing.
• Client token cookies: Enable anonymous purchase flows and eSIM delivery without requiring an account.

Functional / Preference Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some or all of these services may not function properly.

• Language preference cookies: Remember your selected language so you don’t need to re-select it on each visit.
• Currency preference cookies: Remember your preferred currency for displaying prices.

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

• Google Analytics: Collects anonymized data about page visits, time spent on pages, and user flow. Provider: Google Ireland Ltd.
• Firebase Analytics: Mobile and web analytics service provided by Google.

Marketing / Advertising Cookies

These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising.

• Affiliate cookies: Identify customers referred to our Website by partners so we can grant referrers their commission.
• Retargeting cookies: Help display relevant HiLibre ads on third-party websites based on your visits to our Website.

Payment Cookies

When you make a purchase on our Website, our payment processor Stripe sets cookies to enable secure payment processing and fraud prevention.

• Stripe cookies: Used for fraud detection, security, and to process payments securely. These are set by Stripe, Inc. See Stripe’s Privacy Policy for details.

3. COOKIE DURATION

Cookies we use fall into two categories by duration:

• Session cookies: These are temporary and expire when you close your browser. They are used to carry information from one page to another during a single browsing session.
• Persistent cookies: These remain on your device after the browser is closed, for a set period of time. They are used to remember your preferences or actions across multiple visits.

4. THIRD-PARTY COOKIES

Some cookies on our Website are placed by third-party services that appear on our pages. We do not control the use of these third-party cookies and cannot access them. We recommend reviewing the privacy policies of these third parties:

• Google: https://policies.google.com/privacy
• Stripe: https://stripe.com/privacy

5. HOW TO MANAGE COOKIES

You can control and manage cookies in various ways. Please remember that removing or blocking cookies may affect your user experience and parts of our Website may no longer be fully accessible.

Browser Settings

Most browsers allow you to control cookies through their settings preferences. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Instructions for common browsers:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data

Opting Out of Analytics

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Essential Cookies

Please note that essential cookies cannot be disabled as they are strictly necessary for the Website to function properly. Disabling these cookies may prevent you from making purchases or using the Service.

6. DO NOT TRACK SIGNALS

Some browsers include a “Do Not Track” (DNT) feature. Our Website does not currently respond to DNT signals because no uniform standard for recognizing and implementing DNT signals has been established. We will update our policy if such a standard is adopted.

7. UPDATES TO THIS POLICY

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the cookies we use. We will notify you of material changes through our Website or by other appropriate means. The date at the top of this page indicates when this policy was last updated.