FAQs
Everything you need to know about eSIM, activation, compatibility, and more.
Can’t find your question? Contact our 24/7 support.
Yes, if your trip is cancelled or you haven't activated your eSIM, you can request a refund within 6 months of purchase.
Learn more about refunds
Go to Settings → Cellular/Mobile Data → Select the eSIM → Tap "Remove Cellular Plan". Don't worry — you can reinstall it if needed.
Don't panic! Try these steps:
- Check if mobile data is turned on
- Restart your phone
- Make sure you're in a coverage area
- Contact our 24/7 support — we're here to help
24/7 live chat in the app
Email: support@hilibre.com
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